Frequently asked questions
Answers before you ride.
Straight answers about booking, airport pickups, business travel, choosing a vehicle and trips outside Ottawa. Your booking confirmation always has the final details for your trip.
Pre-booked · Ottawa and surrounding areas

Quick answers
Grouped by what you are planning.
For anything about your own trip, send us the addresses, date and time and we will confirm what is possible.
Booking and timing
How do I request a ride?
Use the booking page to send us an email with your details, or call us at (613) 913-4444. Your ride is confirmed once we reply to say so.
How far ahead should I book?
The more notice, the better, especially for airport pickups, groups, multi-stop days and long trips. If you need a ride soon, give us a call and we will do our best.
Can I change my booking?
Yes. Get in touch as soon as the time, passenger, flight or route changes. We will confirm the new details with you, subject to availability.
Airport transportation
Do you track my flight?
Yes. Give us your airline and flight number and we will keep an eye on it. If the airline changes your flight, just let us know.
Where do I meet my driver at Ottawa airport?
We will tell you exactly where to meet when we confirm your booking. If you would like your driver to meet you inside at arrivals, just ask when you book.
Can a company book an airport ride for a visitor?
Yes. You can book on their behalf and we will send the pickup details to your guest. Include their mobile number, flight, bags and where they are heading.
Vehicles and passengers
Can I request a specific vehicle?
Yes. Tell us which one you would like, plus how many people and bags. We cannot always guarantee a specific car, but we will confirm the best available fit.
Which vehicle is best for a small group?
Usually a full-size SUV or the Toyota Sienna minivan. Tell us how many people and how many bags, including anything oversized, and we will suggest the right one.
Are electric vehicles available?
Yes. We have Cadillac VISTIQ and LYRIQ electric vehicles. Ask for one when you book and we will confirm based on availability and the trip.
Corporate and regional service
Can you handle regular rides for our company?
Yes. Send us a typical week, how often you need rides, the usual routes and who is travelling. We will shape an arrangement around what you actually need.
Do you travel outside Ottawa?
Yes. We cover Gatineau and longer trips such as Montreal or Toronto when booked ahead. Pricing depends on the addresses, timing, stops and whether you need a return.
Can you help with a conference or company event?
Yes. We handle rides for speakers, executives, guests and small groups. Send us the guest list, flights, hotels, venues and times and we will build a plan with you.
More detail
Read the page for your kind of trip.
Ready when you are
Still have a question?
Send us the details or give us a call. We are happy to talk through your trip.
